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What are the main principles for training?
Following are some tips that should be considered in training:
- You have to consider training needs carefully for end used, power (key) users, managers and supervisors regarding to their roles and responsibilities.
- Try to teach total process to uses and showing them their position in this total process. Users have to know their importance in this chain.
- It is necessary that users understand specifics of integrated systems. They have to know the importance of correct data entry and its consequences.
- Do not forget technology transfer in your trainings.
- Help desk team/ project team should be trained with reporting tools.
- You have to clearly mention the objectives and expected outputs in test scripts.
- You have to consider the way procedures work in planning training courses.
- In training, do not just focus on forms and reports but also try to bring real conditions in picture which users can simulate their real works.
- Before go live repeat and repeat training till you be confidence with users skills on working with system.
- Do not interrupt training after go live. You have to continue training for several months after go live. At this time, users have come to picture more seriously and have different views compare to before go live.
- Training materials and manuals should be prepared in advance.
- Do not forget managers and supervisors in your trainings.
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