Desire for general purposes (Part 1-2)

ERP CHANGE MANAGEMENT

As we discussed in our starting posts we have to go through steps for managing the change in our project. The second step was Desire to participate in the change. We want to say now that regarding to publishing general purposing of our project, we have to motivate desire of users to participate in the change for publicizing the general purposes of the project.

In this post we will give you tangible and intangible benefits of our project as general, which as you know we have to disseminate the to all engaged users.

If you are new with this web log we request you to read preface first.

Desire for general purposes

General benefits extracted from Infromation Technology(IT)

· IT breaks down departmental barriers

· IT increases information transparency over in the enterprise

· IT provides data for TQM (Total Quality Management)/Continuous Improvement

· IT provides single business view of enterprise

· IT gives time-based competitive advantage by making real-time control possible

· IT helps in delayering the organisation

· IT shrinks the organisation

· IT provides very powerful decision support systems and executive information systems

· An information system can defined technically as a set of interrelated components that collect, process, store, and distribute information to decision making, coordination, and control in an organization

· Information technology can play a powerful role in redirecting and redesigning the organization.

· Online easy and quick access to reliable information

· Each data in entered only one time in the system so data redundancy and scattered data is eliminated.

· Integrated systems integrate internal agents (Departments) and external agents (Customers & Suppliers).

Intangible Benefits:

· Increased market share

· Better customer satisfaction

· Improved vendor performance

· Reduced obsolescence

· Increased flexibility

· Reduced premium freight

· Elimination of annual stock taking

· Floor space reduction

· Reduced quality costs

· Improved resource utilisation

· Improved information accuracy

· Improved decision making capability

· Better cost visibility

· Improved coordination between all departments

· Reduced expediting

· Improved morale

· Having numbers to run the business

· Better decision making capability

· Increased transparency

· Having accountability throughout the organisation

· Improved quality of life

Time available for innovative and creative activities

Customers and Suppliers in ERP Change Management

ERP CHANGE MANAGEMENT

This part is about the messages to customers and suppliers.

If you are new with this web log we request you to read preface first.

A_3- Customers and Suppliers

Any integrated system has some effects on internal and external users. Usually all the focuses are on internal users i.e. managers, supervisors and employees and two main group of users, customers and suppliers are neglected. These two groups should be aware of the new changes, which are going to happen in the enterprise and incoming consequences. Therefore, most of the mentioned messages or even trainings that are required for internal users should be transferred to external users too.  

Training and messages to managers, supervisors and project team

ERP CHANGE MANAGEMENT

This part is about the trainings which are required by managers and supervisor. 

If you are new with this web log we request you to read preface first.

A_2- Training and messages to managers, supervisors and project team

All managers and supervisors have to be skilled in the following areas, which we leave them to companies and just name the titles:

· Change management and resistance management courses

· Courses related to managing meetings, conducting an useful conversation, skills to motivating and creating hope to people, speech skills, creating feed back channels

· Leading and coaching skills