Tuesday, November 4, 2008

What are the future business processes?

ERP CHANGE MANAGEMENT

Activity


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What are the future business processes?

One of the most important roles of change manager is to provide the people with enough knowledge of the new way of doing their activities once new solution is established.

Especially in inventory area your people  need to know how their jobs must be done after ERP implementation? What are the changes in the route of doing their jobs? For Example how   picking (P) and receiving (R) functions will be done? What to do when I go to pick an item and there is no product in the bin? (P) What do I do when the wrong product is in the bin? (P) What do I do when I am receiving and the vendor sends a replacement item? (R) What do I do if the item in the bin is damaged? and What do I do if the item is not in the bin, but I see the item in overstock? (inventory)

For this knowledge, you must properly model and document future way of doing jobs in all inventory areas. In the other words all the processes in inventory business area should be illustrated and described. This modeling and illustration can be accomplished by two means, which are the flow of future process and procedures of running processes.

 

Before jumping to these models, it must be well known that inventory system in all ERP solutions is managing all inventory areas, that means Raw Material Inventory, In process inventory and finished goods inventory. Therefore, it owns separate processes for each area.

You should transfer knowledge of each process to the appropriate users.

One more point that is important is that in each module of ERP there are some functions that must be done occasionally. These are called one-time activities. In inventory system, one-time activities are defining inventory structure and item definition that each one are depicted as a process flow.