Important notes:
- Because in communications we have to send our purposes in short and meaningful messages, thus in this document messages are prepared in separate small ones.
- In some cases for more clarifications, some more details are given, especially for clarifying procedures and processes.
- Messages and detailed information should be first be understood by project team and then be scattered to the concerned people as mentioned in the text and be used in your communications.
- According to your company existing facilities, messages should be disseminated via office automation system capabilities, billboards etc.
- We have tried to put most important and common messages in each area, but it is clear you can add more messages to each group.
- Questions are extracted from the ADKAR model for each step and as mentioned previously answers are given in short messages. Thus if you need to know much more detail about the questions you should read ADKAR book.
- You may see some messages with the same meaning and concept but in different sentences. It is done so deliberately because different audiences need their own languages.
Because each integrated system has its own strengths and weaknesses, and we wanted to cover all integrated systems, therefore we have focused on ERP systems as the target system. That means because ERP systems have a well-known principles and are on a best practices approach, we can use ERP change management activities' for our non-ERP systems too. In other word, you can you this document almost for every integrated system. Of course, as we have mentioned in this document, you need a few manipulations regarding to your system capabilities.
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