Users’ (organizations') worries and concerns’ about implementing ERP?

ERP CHANGE MANAGEMENT

Activity

If you are new with this web log we request you to read preface first.

In this post we answer this question:

What are the users’ (organizations') worries and concerns’ about implementing ERP System?

• Loosing their job. “ I will loose my job when system is running and doing everything.”
• System might mistakes and I will be responsible for the mistakes.
• System will make me busier because I have to do manual work as well as new system.
• My information will be shared to everyone in the organization.
• System makes conflict with my expertise. “I can not trust the information which are passed to me from other areas through the system”
• I cannot trust on the calculations done by system because I do not know about them.
• Will it be possible to extend the system in future?
• Is there enough flexibility in the system to cover the improvement in the process when going ahead?
• I will be dependent to system vendor for maintaining system.
• System may fail any time and cause disruption in my work and manager claims on me.

ERP Change Management job descriptions (Functional Leaders)

ERP CHANGE MANAGEMENT

Activity

If you are new with this web log we request you to read preface first.

In this post we discuss about the functional leaders jobs descriptions.

Functional leaders:

• Leading and supporting power users/key users in related department
• Distribution of tasks assigned to his team by the Project Manager to appropriate power user and report on the progress of these tasks to the Project Manager.
• Control of progress of the tasks assigned to his team
• Quality assure deliverables prepared by his team
• Escalating unresolved problems and issues to project manager.
• Attending training and provide support during system setup.
• Providing (in coordination with his team) input to process design.
• Providing (in coordination with his team) input to the development of test scripts and perform acceptance testing.
• Preparing (in coordination with his team) training material with input and support from project manager.

ERP Change Management job descriptions (Project Manager)

ERP CHANGE MANAGEMENT

Activity

If you are new with this web log we request you to read preface first.

In this post we discuss about the project manager jobs descriptions.

Project manager:

• Review the project plan and all project deliverables and approve the same
• Ensure that the project produces the required solution to the required standard of quality and within the specified constraints of time and cost Schedule resources from company side and coordinate tasks
• Ensure that the right staffs are being involved at the appropriate stages of the project
• Balance the demands of business, users and suppliers
• Ensure internal and external communications are efficient
• Build the groundwork for the implementation
• Monitor the project team performance and ensure that all team members are completing their assigned duties in accordance with the project plan
• Monitor the project progress according to plan and raise any issues that impact the project progress
• Take effective action to recover the original plan, or to minimize the variance
• Arrange to gather all required information for the project progress and ensure that any change in the information is promptly and properly circulated.
• Ensure that user needs and expectations are being met or managed
• Ensure that all company's project documents (hard copy and electronic formats) are filed and archived properly.
• Prepare a transfer of technology program, report on the progress against that program and recommend any improvements.
• Report to the Project Sponsor
• Prepare a newsletter on the progress of the project and ensure its proper circulation in a timely manner.
• Ensure that the project produces the required solution to the required technology infrastructure
• Ensure that the system (H/W and S/W) is set up and installed in a proper manner